Deadline for client items review & Warranty Cases
Checking period (48 hours)
Every item must be checked within 48 hours after delivery. If you report a ban or any issue after this period, the guarantee will not apply.
This rule is strict, so please make sure to check your items immediately.
Use of third-party software
Running items through third-party software (bots, automation tools, etc.) can trigger bans. The guarantee does not cover bans that happen after you launch or run an item through such software. You may use software only for a quick login/status check — but not for running or attaching the item to any event.
Proxy usage
If you use proxies that were previously linked to banned items, this may cause bans on new items. Such bans are not covered by the guarantee, even if they occur within the first 48 hours. Each client is responsible for ensuring their proxy setup is safe and clean.
Proof of issue
To process a replacement request, you must provide clear proof. This means:
a screenshot showing the ban/error message,
the time when the issue was noticed.
Without this evidence, we cannot accept the case.
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